1. Introduction

Welcome to No Name Bar & Games ("we", "us", "our"). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our premises, use our website, make bookings, participate in events, contact us, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable UK privacy laws.

2. Who We Are

Data Controller:
No Name Bar & Games
17 Long Wyre St, Colchester CO1 1LJ
info@nonamebargames.com
01206 981237

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

Name

Email address

Telephone number

Booking information

Event registration details

Correspondence and enquiries

Feedback and reviews

Information Collected Automatically

When you visit our website, we may collect:
IP address
Browser type and version
Device information
Website usage data
Cookie and tracking information
CCTV Data
For the safety and security of our customers, staff, and premises, CCTV may operate within and around our venue.
Transaction Information

Where purchases are made:
Payment information (processed securely through payment providers)
Transaction history
Purchase details

We do not store full payment card details.

4. How We Use Your Information

We may use your personal data to:

Process bookings and reservations
Provide our services and events
Respond to enquiries and customer support requests
Manage customer relationships
Improve our services and customer experience
Maintain venue security
Send marketing communications (where permitted by law)
Comply with legal and regulatory obligations
Prevent fraud and misuse of our services

5. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

Contract
Where processing is necessary to provide services, fulfil bookings, or perform a contract with you.
Legitimate Interests

Where processing is necessary for:

Business administration
Security and fraud prevention
Improving services
Managing customer relationships
Consent
Where required by law, such as for certain marketing communications and non-essential cookies.

Legal Obligation

Where we are required to process information to comply with legal or regulatory requirements.

6. Marketing Communications

We may send promotional emails, newsletters, or special offers if:
You have consented to receive them; or
We are permitted to do so under applicable marketing laws.

You may unsubscribe at any time by following the unsubscribe link in our emails or contacting us directly.

7. Cookies

Our website may use cookies and similar technologies to:

Ensure website functionality
Improve user experience
Analyse website performance
Support marketing activities

8. Sharing Your Information

We may share personal data with:

Booking and reservation providers
Payment processors
IT and website service providers
Marketing platforms
Professional advisers
Law enforcement agencies and regulators where required

We do not sell your personal data.

9. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Adequacy regulations
Standard contractual clauses
Other lawful transfer mechanisms

10. Data Retention

We retain personal data only for as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce our agreements

Retention periods may vary depending on the type of data and legal requirements.

11. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of personal data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details in this policy.

12. CCTV

Where CCTV is in operation:

Footage is used for security and crime prevention purposes.
Access is restricted to authorised personnel.
Footage is retained only for an appropriate period unless required for investigation purposes.

13. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children without appropriate consent where required.

14. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no method of transmission or storage can be guaranteed to be completely secure.

15. Complaints

If you are concerned about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect upon publication.

17. Contact Us

No Name Bar & Games
17 Long Wyre St, Colchester CO1 1LJ
info@nonamebargames.com
01206 981237

For privacy-related enquiries, please contact us using the details above.